A good review of the Rosewood Hotel in London, read article at telegraph
Rosewood London’s seductive looks are hard to resist, but standards of service need to be finessed.
The hotel’s website states that the Rosewood is just steps from Covent Garden but, more accurately, it’s in Holborn. And while there’s nothing wrong with that – the West End and Soho’s restaurants are nearby – you can’t help but think the Rosewood hotel group would have preferred a more august address.
Aesthetically, I thought the Rosewood London exceptional. From the staff’s Nicholas Oakwell-designed uniforms to the interiors by Tony Chi, Rosewood has fashioned a look that is fresh, confident and distinct without being slavishly fashionable or compromising guest comfort. This is one of the country’s most beautiful hotels.
Staff seemed eager to please but failed to deliver: there was the barmaid who offered us water with our drinks and then vanished; the turndown service that came more than an hour after the scheduled time; the doorman who did not deign to greet us. Small irritants, maybe, but following persistent disappointments we lost confidence in the team’s ability to deal with requests.
Soothing, chic and beautiful. Rooms feature gleaming marble bathrooms, monochrome carpets and oak tables; it feels like you’re a guest in a discerning (and wealthy) friend’s well-appointed apartment rather than “just” another luxury hotel.
Food & drink
The handsome Holborn Dining Room restaurant was finding its feet during my soft-opening visit; once settled, its nostalgic menu of traditional British dishes should prove popular. The hushed, elongated Mirror Room serves breakfast and contemporary dishes through the day, but portion sizes were small and atmosphere lacking. With its velvet chairs, roaring fire and shelves of aged books, homely Scarfes Bar was a highlight. As a chanteuse sang, we supped on well-made cocktails and sampled a range of tasty bar snacks.
Value for money
Double rooms from £345, excluding breakfast (£15.50pp). Free Wi-Fi. The Rosewood has phenomenal looks but needs to address serious shortcomings with standards of service before it can be said to offer a level of value comparable to that of its vaunted competitors.
Access for guests with disabilities?
Seven rooms have been adapted for guests with disabilities.
Yes. Children receive special welcome amenities upon check-in and the hotel’s Rose Buds programme offers a range of child-friendly activities.