Guestfolio announces partnership with Triumph Hotels, the New York City boutique hotel group offering the key to the destination’s best neighborhoods, from the Upper West Side to Lower Manhattan. Guestfolio manages the six hotel and brandwide Guest Management System, providing a powerful medium for the growing brand to interact with guests before, during and after their stay.
“Today, hotels must harness the opportunity for growth and guest loyalty within an increasingly competitive environment of digital activity,” said Triumph Hotels Chief Financial Officer Ronny Apfel. “As we distinguish our premier New York City hotels under the Triumph Hotels brand, it is essential to have a strong partner like Guestfolio to manage the guest experience seamlessly.”
The first of the Triumph Hotels to convert was The Iroquois New York, a luxury midtown Manhattan property that keenly understands personalized interactions with a guest is highly influential to driving guest satisfaction and loyalty. Real time analytics within Guestfolio measures guests’ activity throughout their travel experience arming the hotel with guests’ preferences well before they step into the lobby. The successful results realized here have translated further into a seamless transition for the additional Triumph Hotels as they converted to the Guestfolio system as well.
Guestfolio allows the hotel to personally work with each guest from the moment of booking and beyond to create the best possible experience. The experience starts with the initial touch with a confirmation letter and a link to a personalized concierge web page. Then, the guest receives additional updates prior to arrival that include pertinent neighborhood information or specials in the hotel. After their stay, they receive a thank you and survey. Throughout the year, guests also receive newsletters and special offers through the Guestfolio e-mail database.
For more information about Guestfolio call 1.604.932.2510 or email Duane@guestfolio.com.
Guestfolio is based in Whistler, British Columbia, Canada. The company provides a seamless suite of Guest Relationship Management (GRM) tools-from customizable confirmation emails to post-stay surveys and newsletters to a dynamic Mobile Concierge trip planner. By engaging guests at key touch-points before, during and after their stay and providing valuable insights into guest preferences and sentiment, Guestfolio helps hotels build guest satisfaction and loyalty, ultimately increasing revenues.
About Triumph Hotels
Triumph Hotels offers the key to New York City. Operating a collection of six unique hotels in some of Manhattan’s most diverse and distinct neighborhoods, the company showcases distinguished architecture, gracious hospitality, and character that matches the hotels’ dynamic surroundings. From the peaceful residential feel of Hotel Belleclaire on the Upper West Side to the elegant luxury of the Iroquois New York in the heart of Midtown, Triumph’s hotels embody the spirit of the city, unlocking true New York City experiences for leisure travelers, business visitors and more.
For more information about The Iroquois New York or Triumph Hotels call 1.212.924.3600 or by email Lauren@jpublicrelations.com.